Reaching the right Spin2U support

Account, deposit, withdrawal or bonus question?

Take it to the support area on the Spin2U casino platform. If you are not sure which kind of question you have, start there anyway. Your account lives there, so that is where a deposit, a delayed withdrawal or a bonus that hasn't appeared can be looked into.

Open Spin2U to reach support ↗

A heads-up about that link: it opens the Spin2U casino website, not a chat window. A live chat won't start just from clicking it, so find the support area once the site has loaded.

Got a question about this website instead?

Send that through the same support area. There is no separate email address for these information pages. Let support know which guide you were reading, so they can see what you are referring to.

It helps to know what this website can't do. It has no way into your account and cannot process a deposit, a withdrawal or any other payment, which is why every account matter is sent to the platform.

Gather the details first

If your question is about a payment, have the payment method, the amount, the date and the transaction reference in front of you before you ask. With those to hand, support can pick out the transaction you mean. Without them, the first reply is often just a request for those same details.

Sometimes support needs to see sensitive documents. Send those only through Spin2U's secure account process, and never paste them into a general message or anywhere outside your account.

You might find the answer here

Our guide to Spin2U withdrawal times and our guide to Spin2U deposit limits cover common banking questions. If gambling is the concern rather than a payment, see gambling help and account limits.